Tax Return Due Date 31st January 2018
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Convenience in Tax Duties

Dr. Michael Kirchhof 2016 channels convenience customerexperience sla turnaroundtimes

Convenience in Tax Duties

Many of our clients have to submit a tax return yearly. The reasons include: They have a Unique Tax Reference (UTR), earn more than 100k£ or are self-employed. We reviewed the process and conducted market research - what we found, was that annoying part of this procedure was not being forced by HMRC to this practice. It was the hassle of transferring documents to the accountant, followed by having difficulties to reach the accountant "on the go" and having to wait too long for things to happen! Encouraged to deliver outstanding service, we challenged even our own systems and processes - the result...

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